Should consumer protection failures play a bigger role in CRA grades?

USAA Federal Savings Bank’s downgrade shows how customer mistreatment stemming from flaws in internal controls can hurt Community Reinvestment Act scores. Some want consumer compliance to carry more weight in the CRA calculus.

Fed proposal could encourage banks to improve CRA ratings

Life Cycle Assessment of Magnetite Production Using Microfluidic Devices: Moving from the Laboratory to Industrial Scale

House Hearing on Role of Financial Regulators During Pandemic

CRA Yearbook 2021 by mataderomadrid - Issuu

USAA American Banker

Should consumer protection failures play a bigger role in CRA grades?

Could the future of CRA be in doubt?

False Alarm: Verizon's Fire Department Customer Service Fail Has Nothing to Do with Net Neutrality, by Berin Szóka

Consumer Financial Protection Bureau Semiannual Report, Part 1, November 29, 2023

Video: The New Community Reinvestment Act Rule: What's In It And What Will It Mean » NCRC